Frequently Asked Questions
What Prescription Medications Do You Dispense?
We only offer medications that can be prescribed from online consultations,
therefore we carry a very limited number of medications. No legitimate online
medical company will ever offer narcotics or addictive medications via the
Internet. The medications offered on our web site do not require a physical
examination. A thorough review of your medical history is sufficient.
What Are Your Security Policies?
Our on-line ordering system uses the latest in Secure Encryption Technology. All
personal and credit card information is submitted with the highest level of
security and precautions. Our system also has safeguards in place to protect
against credit card fraud. Individuals attempting the fraudulent use of a credit
card will be reported
Why do the pills I received look different than the ones I get from my local pharmacy?
Firstly, if you are used to Brand Name pills and you have ordered a Generic from
us, the pills we send you WILL LOOK DIFFERENT. Generics do not look the same as
the Brand Name products, even though they have the SAME ACTIVE INGREDIENT and
work in EXACTLY THE SAME WAY. In addition, the same Brand Name pill may look
slightly different than the one you are used to, some pills may have different
shapes as well as different colors, but all will have the same ingredients and
will provide the same benefits. When comparing different Generics, they WILL
GENERALLY LOOK DIFFERENT if they are made by 2 different companies.
How Can I Order Medications Without Seeing A Doctor?
As you know, the Internet has changed the way we live. A lot of the new services
that were never in existence a few years ago, are now commonplace. Online
medical reviews are among the new services that have been created as a result
of the Internet. Although they are a relatively new idea in health care, they
are becoming widely accepted as a convenient way to improve patient access to
physician care.
Instead of a traditional physical exam by the physician,
the patient completes an online questionnaire and communicates with the
physician using our secure online communication system. Even though online
medical reviews will never completely replace traditional medicine, in certain
circumstances they do give patients the ability to get treatment for a number of
conditions that may not require another physical exam.
For Instance, If
you have recently had a physical exam with a physician, in most cases you do not
need to have another physical to receive a prescription for the medication you
need. Instead, you simply ask for your medical history to be reviewed by one of
our licensed physicians. A thorough review of your medical history often times
is enough for one of our doctors to be able to write the prescription.
If one of our physicians or one of our pharmacists has a question about
anything, a customer service representative will contact you before choosing
whether to write the prescription or not.
Can I Return My Medication For A Refund?
Owing to the nature of the products, we regret, pharmaceuticals once purchased
cannot be returned.
Can I Telephone An Order In?
Presently we are not taking telephone orders.
I ordered several items and only part of the order arrived - what happens?
This can happen because if you ordered more than one medication or a larger
quantity of one medication we will not place the entire order in one single
package for security reasons. If only part of your order has arrived then please
give it some days to allow for the remainder of your order to arrive.
What happens if none of my order arrives?
We do everything humanly possible to ensure that orders are received by our
customers. If none of your order has arrived within 28 (working) days from the
date of order we will investigate the matter thoroughly and promptly. This
investigation usually takes about 48 hours. If it appears that the order has
been lost due to a postal loss or customs detention then we will re-ship the
order again to you free of any charge. Only a very small percentage of orders
are lost. However if the original order subsequently arrives as well as the
re-shipped order then we rely on your honesty to inform us. We always try to
resolve any problems in a fair and reasonable manner and to the best of our
ability.
We will not accept credit card chargebacks and any customer
attempting or threatening to do this will be immediately barred from making any
future purchases on this website as well as having their card blacklisted among
processors. If there is a problem we will always seek a solution resulting in
either a refund or a reship in line with our structured reship and refund
procedure.
What is your privacy policy?
We are fully dedicated to your privacy and security. Please refer to the current
privacy policy in the terms & conditions section of our order page.
Rest assured that our online order system makes use of the latest
Security encryption technology to ensure that your credit card information is
submitted safely and with the highest level of protection. All of our computer
systems undergo regular security checks to ensure that our ordering system is
properly protected.
*SATISFACTION GUARANTEED*
We are committed to the highest level of online customer service. If you
have
any question or need a special consultation for any of the medication
we
offer, please do not hesitate to contact us. If you have any problem with
any
of the process with your order, we will do anything it takes to satisfy
you
as our preferred client.
What Are Your Shipping Policies?
Generic-Pharmacy-Online.net offers worldwide shipping.
We guarantee to process and ship all orders within 48 hours of receipt. Orders received on Saturdays and Sundays are processed on the first working day
following reception (Sundays and public holidays) and shipped on the second day. The day and time when your order was processed and shipped you'll receive
by special e-mail.
Approximate delivery times and costs are as follows:
Express Mail Service
(tracking numbers available)
|
Delivery costs:
|
| Free |
Delivery times:
|
| 6-12 days |
NOTE:Shipment to the following countries will be sent by DHL: Germany, Sweden, Switzerland, Norway, Italy, New Zealand, Netherlands, Ireland, Denmark, Belgium, Holland, Austria, Luxemburg. The rest of the shipments will be sent by EMS
Express Mail Service
(tracking numbers available)
|
Delivery costs:
|
| Free |
Delivery times:
|
| 7-14 days |
You should sign for delivery at arriving.
What is your Chargeback policy?
We will not tolerate credit card chargebacks and any customer
attempting or threatening to do this will be immediately barred from making any future
purchases on this website as well as having their card blacklisted among processors. If
there is a problem we will always seek a solution resulting in either a refund
or a reship in line with our structured reship and refund procedure.
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